Privacy Notice

1. Introduction

This Privacy Notice explains how iVarsec Ltd (“we”, “us”, “our”) collects, uses, stores and protects personal data when providing security system installation, maintenance and related services.

We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Name: iVarsec Ltd
Address: Oakfield, Woking, Surrey, GU21 3QU, United Kingdom
Email: info@ivarsec.co.uk
Telephone: 07913 792171

If you have any questions regarding this privacy notice or how we handle personal data, please contact us using the details above.

2. How We Collect Personal Data

We may collect personal data when:

·        You request a quotation or contact us

·        You enter into a contract for installation or maintenance services

·        You communicate with us by phone, email, website form or social media

·        We attend your premises to carry out services

·        You provide billing or payment information

3. Types of Personal Data We Collect

Depending on the services provided, we may collect:

·        Name

·        Address and installation location

·        Telephone number

·        Email address

·        Billing and payment details

·        System configuration information

·        Maintenance and service history

·        Keyholder or emergency contact details (where provided)

Where customers provide keyholder or emergency contact details, the customer confirms they have informed those individuals that their information may be shared with us for security system operation and emergency response purposes.

Installation or maintenance records may include photographs of equipment or installation areas solely for operational, diagnostic, and record‑keeping purposes.

4. How We Use Your Information

We use personal data to:

·        Provide quotations and services requested

·        Install, maintain and support security systems

·        Communicate regarding appointments or system updates

·        Maintain service and maintenance records

·        Issue invoices and process payments

·        Meet legal and regulatory obligations

·        Prevent fraud or unlawful activity

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

·        Contractual necessity – to perform services agreed with you

·        Legal obligation – to comply with accounting and regulatory requirements

·        Legitimate interests – to manage and improve our services and maintain business records

·        Consent – where required (for example, optional communications)

6. Sharing Your Information

We do not sell or rent personal data.

We may share information only where necessary with:

·        Payment processors and accountants

·        Monitoring providers (where applicable)

·        IT and secure data storage providers

·        Subcontractors working on our behalf

·        Legal or regulatory authorities where required by law

All third parties are required to protect your data and use it only for agreed purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

·        Secure electronic storage systems

·        Password‑protected devices

·        Restricted staff access

·        Physical security controls for paper records

While we take reasonable steps to protect information, transmission of data over the internet is at your own risk.

8. Data Retention

We retain personal data only as long as necessary for business and legal purposes.

Typical retention periods include:

·        Financial and accounting records: up to six years to comply with legal obligations

·        Service and maintenance records: retained for operational and warranty purposes

Data is securely deleted or destroyed when no longer required.

9. Your Rights

Under UK GDPR, you have the right to:

·        Request access to your personal data

·        Request correction of inaccurate information

·        Request deletion of data where legally permitted

·        Restrict processing in certain circumstances

·        Object to processing based on legitimate interests

·        Withdraw consent where processing relies on consent

·        Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact Details:
Website: https://ico.org.uk

Requests can be made by contacting us using the details in Section 1.

10. Cookies and Website Analytics

If you use our website, cookies may collect limited technical information such as pages visited and access times to improve website performance and user experience. You can control cookies through your browser settings.

11. Third‑Party Websites

Our website or communications may contain links to external websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available upon request or on our website.

13. Contact Us

If you have questions about this Privacy Notice or wish to exercise your rights, please contact us using the details in Section 1.